Job Description & How to Apply Below
KEY RESPONSIBILITIES:
In-Home Design:
* Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service
* Execute and champion the In-Home Design process per company guidelines
* Responsible for creating grassroots opportunities to increase the overall performance of the In-Home Design Program
* Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
* Responsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design projects.
* Considerable independence is required for the In-Home Design process Sales Culture and Promotions:
* Drive sales to consistently achieve established In-Home program sales goals.
* Team with Store Manager, Sales Manager, and selling team to promote the In-Home Design program and drive overall store sales
* Maximize store promotions, marketing initiatives, and grassroots programs
* Maintain strong knowledge of features and benefits of existing and new product line
* Meet established goals as set by management Customer Experience Excellence:
* Sets the highest standard for customer care
* Meet and greet customers that come into the store
* Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products
* Make sound business decisions to deliver customer satisfaction and promote team environment People Development
* Train, coach and develop Design Associates on product knowledge and selling skills to achieve store sales goals
* Assist with training, coaching and developing the selling team
* Create a positive and exciting working environment for all store associates
* Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent
* Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
* Leads with the highest ethical standards and demands the same from their teams
* Ensures associates are provided the necessary tools to perform job responsibilities
* Coach and counsel team based on results
* Maintain a positive working relationship with all store associates Store Standards / Operations:
Effective manager on Duty (MOD)
* Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness.
* Adhere to general store operational procedures and guidelines
* May be responsible for opening and closing of the store
* Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
* Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it.
* Show a sense of urgency, enthusiasm and excitement with the staff and customers
* Other duties as assigned MINIMUM JOB
REQUIREMENTS:
* Bachelors degree in Interior Design with one (1) to two (2) years experience strongly preferred or a minimum of five (5) years design experience in a comparable home furnishings role
* CIDA accreditation and/or ASID membership preferred
* Experience in using floor and space planning applications
* Previous selling experience strongly preferred
* Proficient in the use of Microsoft Office, including Word, Excel, and Power Point
* Experience in using floor and space planning applications
* Knowledgeable of general principles of home dcor and design (i.e., furniture, carpet, draperies, and color schemes.)
* Excellent communication skills, customer service skills, and organizational skills
* Strong interpersonal skills to effectively communicate and build rapport
* Ability to effectively manage time and conflicting priorities
* Ability to work effectively and productively with others as a team
* Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays
* Initiative to meet assigned goals, missions and objectives
* Strong attention to detail SUPERVISORY
RESPONSIBILITIES:
Responsible for directly leading a team of Design Associates and indirectly the selling team.
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